Refund policy

OVERVIEW
We want you and your cat to be completely happy with your purchase from KITTY SENSE LIMITED trading as Litter Sense. If something isn't right, we'll always do our best to help.

OUR 30-DAY MONEY-BACK GUARANTEE
If your cat won't use Litter Sense, tell us within 30 days of your first delivery, and we'll refund unopened bags in that order in full.

UNOPENED BAGS
Unopened bags in their original sealed packaging can be returned within 30 days of delivery for any reason. Email us with your order number and we'll send you return instructions.
You are responsible for return postage unless the product is faulty or we sent the wrong item. Once we receive your bags, we'll process your refund within 5 to 7 working days.

YOUR RIGHT TO CANCEL
Separately from our guarantee, under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving it, for any reason. Tell us within that period and we'll refund you within 14 days of receiving the unopened goods back.
You are responsible for return postage when cancelling under this right. We may reduce your refund to reflect any loss in value if the goods have been handled more than was necessary.

FAULTY, DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, faulty or incorrect, please contact us with your order number, a description of the issue and photos where possible. We will arrange a replacement or refund.

SUBSCRIPTIONS
You can pause, skip or cancel your subscription at any time from your account. There are no fees and no notice period, and we email you before every renewal.

REFUNDS
Approved refunds are issued to your original payment method. Please allow 5 to 10 working days for the refund to appear.

HOW TO CONTACT US
Email info@kittysense.co with your order number and we'll help.